Sandos Caracol Eco Resort - Playa del Carmen

ex. Sandos Select Club

Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad, Playa del Carmen, Mexico, 77710  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Sandos Caracol Eco Resort - Playa del Carmen

 Free Wi-Fi

Free Wi-Fi in public areas

 Parking

Paid parking

 24-hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Swimming pool

Indoor swimming pool

Outdoor swimming pool

 Private beach

Beach access

 Fitness/Gym

Fitness center

 Sports activities

Diving center

Aqua park

Water slides

Tennis court

Golf course

Scuba diving

Wind surfing

Water skiing

Snorkeling

Sailing

Fishing

Canoeing

Hiking

Billiards/Pool tables

Darts

Table tennis

Overview

Sandos Caracol Eco Resort is placed in a downtown area of Playa del Carmen in the vicinity of 5th Avenue, 28 de Julio Square and Church of Guadalupe. Renovated in 2011, the comfortable hotel has welcomed guests since 2006.

The city center is 6 km away from the hotel. This property is set near by the white beach and offers outdoor chaise lounges, showers and towels.

There are shopping places, such as shops and stores nearby.

Sandos Caracol Eco Resort lies within 50 minutes’ drive to Cancun International airport.

Rooms

Sandos Caracol Eco Resort offers 956 air-conditioned rooms with luxurious bathrooms featuring a hairdryer, a bathtub and bathrobes. Some rooms come with a view of the Caribbean Sea and Xcaret Park.

Eat & Drink

At the restaurant Brazilian dishes are served. Guests can try soft drinks, tea and beers served in the poolside bar.

Services

The property offers a cash machine, free parking and a baggage storage along with a business center, a meeting room and a copier.

Relax

Sandos Caracol Eco Resort also features a health club, a spa lounge and a sauna as well as aerobics classes, a gym and aqua fitness. The hotel provides water skiing, mountain biking and scuba diving for an active pastime.

Internet

Wireless internet is available in public areas for free.

Guest Parking

No parking available.

Year renovated:   2011.  Number of rooms:   956.

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Facilities

General

  • Free Wi-Fi in public areas
  • Paid parking
  • VIP check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Adults only
  • Eco friendly
  • 24-hour security
  • Safe deposit box
  • Smoke detectors
  • Multilingual staff
  • No pets allowed
  • Souvenir shop
  • Coffee shop
  • Private beach
  • Currency exchange
  • ATM/Cash machine
  • Beauty salon
  • Luggage storage
  • Elevator
  • Rooms/Facilities for disabled

Sports & Fitness

  • Aqua fitness
  • Water skiing
  • Scuba diving
  • Wind surfing
  • Snorkeling
  • Sailing
  • Canoeing
  • Hiking
  • Outdoor tennis court
  • Golf course
  • Diving center
  • Billiards/Pool tables
  • Darts
  • Aerobics
  • Table tennis
  • Fishing
  • Basketball
  • Volleyball

Services

  • Paid airport shuttle
  • Paid city shuttle
  • 24-hour room service
  • Bell staff/Porter
  • Bicycle rental
  • Car rental
  • Dry cleaning
  • Self-service laundry
  • Wedding services
  • Free aquapark access
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance

Dining facilities

  • In-room breakfast
  • All inclusive
  • Restaurant with air conditioning
  • A la carte restaurant
  • Swim-up bar
  • Snack bar
  • Cafe

Meeting facilities

  • Business center
  • Conference room
  • Meeting/Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cribs/Baby cots
  • Paid babysitting/Child services
  • Playground
  • Children's pool
  • Water slides
  • Game room
  • Kids club

Leisure facilities

  • Outdoor swimming pool
  • Indoor swimming pool
  • Beach club
  • Beach access
  • Beach umbrellas
  • Beach towels
  • Aqua park
  • Animation team
  • Live entertainment
  • Night club
  • Health club
  • Spa & wellness center
  • Turkish bath
  • Steam bath
  • Solarium
  • Jacuzzi
  • Massage
  • Sun terrace
  • Garden area
  • Theater
  • Reflex massage

Room view

  • Sea view
  • Garden view

Room facilities

  • Individual air conditioning
  • Individual heating
  • VIP room facilities
  • Paid in-room safe
  • Mini-bar
  • Tea and coffee facilities
  • Bottled water
  • Soundproofed rooms
  • Connecting rooms
  • Dining room
  • Sitting area
  • Rooftop terrace
  • Balcony
  • Rollaway beds
  • Chaise lounges
  • Ironing facilities
  • In-room desk
  • Fan/Extractor
  • Paid mini-bar

Bathroom

  • Shared bathroom
  • Bathtub
  • Steam shower
  • Room toiletries
  • Hair dryer
  • Bathrobe

Kitchen facilities

  • Refrigerator

Media

  • Flat-screen TV
  • Cable/Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Policies

Check-in

  • from  12 am

Check-out

  • until  11 am

Children and extra beds

  • All children under the age of 12 may stay at the price of USD 99 per person per night in an extra bed. 
  • Maximum capacity of extra beds in a room is 1. 
  • There are no extra beds provided in a room. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Sandos Caracol Eco Resort - Playa del Carmen Playa del Carmen location
Show big map »

Hotel Address:

Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad, Playa del Carmen, Mexico, 77710

Get directions
City Center
  • Playa del Carmen
    5.7 km
Airports
Hotel information
  • Check-in:
    from  12 am
  • Check-out:
    until  11 am
  • Year renovated:
    2011
  • Number of rooms:
    956

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

According to guest reviews, the hotel has been rated as
Best Family Hotels in Mexico

Use Badge

Rooms and availability

Sandos Caracol Eco Resort photos Room Select Club Adults Only Superior
Select Club Adults Only Superior
Bed type: Double bed or Sleeping arrangements for 3 persons
Size: 39 m²
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information

Just steps away from the exclusive Select Club Adults Only pool area and a 5-minute walk from the beach, these serene guestrooms are immersed in a tranquil setting. Find everything you need for a private and romantic getaway with a variety of upgraded amenities during the perfect adult vacation.

Room facilities
    Sandos Caracol Eco Resort photos Room Select Club Adults Only Deluxe
    Select Club Adults Only Deluxe
    Bed type: Sleeping arrangements for 3 persons
    Check Prices
    — Less information+ More information

    Our Adults Only Deluxe rooms feature an indoor Jacuzzi and a large bathroom, along with a spacious integrated living area. The secluded ambiance of our Select Club Adults Only section is perfect for added privacy and romance so you can spend in your adult vacation in style and comfort.

    Sandos Caracol Eco Resort photos Room Select Club Adults Only Penthouse
    Select Club Adults Only Penthouse
    Check Prices
    — Less information+ More information

    Indulge in a variety of upgrades and comforts when staying in one of our beautiful Penthouses, outfitted with modern tropical style. Each comes with a luxurious bathroom with shower, living and sleeping areas, and a balcony with a relaxing Jacuzzi for an unbelievable adult vacation experience.

    Sandos Caracol Eco Resort photos Room Royal Elite Superior
    Royal Elite Superior
    Bed type: Sleeping arrangements for 3 persons
    Check Prices
    — Less information+ More information

    Step into chic modern style when choosing these contemporary rooms, situated in the most luxurious part of the resort just steps away from the Caribbean Sea and main pool. Each of these rooms comes with an elegant bathroom with shower, along with balcony or terrace and excellent services.

    Sandos Caracol Eco Resort photos Room Royal Elite One Bedroom Suite
    Royal Elite One Bedroom Suite
    Check Prices
    — Less information+ More information

    These suites feature a charming location facing the main pool, just steps away from the turquoise tones of the Caribbean Sea. Enjoy a stay in our most luxurious rooms, with a spacious balcony or terrace, beautiful sleeping and living areas, and a wide variety of upgraded amenities.

    Sandos Caracol Eco Resort photos Room Royal Elite Penthouse
    Royal Elite Penthouse
    Check Prices
    — Less information+ More information

    Our beautiful penthouse suites are filled with modern tropical details and everything you need for a luxury experience on Mexico’s Caribbean coast. Every penthouse has a relaxing in-room Jacuzzi, an integrated living area and a balcony, not to mention a wide variety of impressive amenities.

    Sandos Caracol Eco Resort photos Room Standard Room
    Standard Room
    Bed type: Double bed or Twin beds or Sleeping arrangements for 3 persons
    Size: 39 m²
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information

    Experience a fun-filled vacation with family or friends in our relaxing Standard rooms, situated in villa-style buildings along the resort’s winding pathways. Each of these rooms features a private balcony or terrace and plenty of space to complete your Sandos all inclusive experience here in Playa del Carmen.

    Room facilities
      Sandos Caracol Eco Resort photos Room Deluxe with Jacuzzi
      Deluxe with Jacuzzi
      Bed type: Double bed or 1 Super King-size bed and 1 Sofa bed or Twin beds
      Size: 41 m²
      Check Prices
      • Air conditioning
      • Private bathroom
      — Less information+ More information

      You’ll love the added perks of our Deluxe rooms! In addition to the spaciousness and charm that come in every guestroom, you can also relax in the comfortable living area and enjoy an evening in the in-room Jacuzzi tub – the perfect way to rest at our Playa del Carmen eco resort.

      Room facilities
        Sandos Caracol Eco Resort photos Room Junior Suite with Jacuzzi
        Junior Suite with Jacuzzi
        Bed type: 1 Single bed or 1 Super King-size bed and 1 Sofa bed
        Size: 62 m²
        Check Prices
        • Air conditioning
        • Shower
        — Less information+ More information

        Picture yourself soaking in a Jacuzzi tub on your balcony while overlooking views of the gardens, pool or jungle in beautiful Playa del Carmen, Mexico. Each of our spacious Junior Suites also comes complete with an integrated living area and a sofa bed to add comfort to your upcoming all inclusive vacation in paradise.

        Room facilities
          Sandos Caracol Eco Resort photos Room Signature Eco Superior
          Signature Eco Superior
          Check Prices
          — Less information+ More information

          Stunning new design inspired by the natural jungle surroundings sets the stage in these newly renovated guestrooms. With a balcony or terrace along with upgraded amenities like WiFi and cozy bathrobes and slippers, here you’ll find easy relaxation in a beautiful environment for your stay in this incredible Riviera Maya resort.

          Sandos Caracol Eco Resort photos Room Signature Eco Deluxe
          Signature Eco Deluxe
          Check Prices
          — Less information+ More information

          These newly renovated guestrooms feature sleek eco-inspired style along with extra space and a sofa bed for added comfort throughout your Playa del Carmen all inclusive vacation. Soak in your in-room hydromassage tub after a day on the beach, and enjoy upgraded amenities like in-room WiFi and cozy bathrobes and slippers.

          Sandos Caracol Eco Resort photos Room Signature Eco Junior Suite
          Signature Eco Junior Suite
          Check Prices
          — Less information+ More information

          Slip into contemporary eco-inspired design blended with the jungle surroundings of this Playa del Carmen beach resort. These extra-spacious accommodations feature a sofa bed and bunk bed, as well as a soothing hydromassage tub on the balcony. Indulge in upgraded amenities like in-room Wifi and bathrobes with slippers.

          How to reach hotel

          hotel Sandos Caracol Eco Resort - Playa del Carmen Playa del Carmen location
          Show big map »

          Hotel Address:

          Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad, Playa del Carmen, Mexico, 77710

          Get directions
          City Center
          • Playa del Carmen
            5.7 km
          Airports
          Hotel information
          • Check-in:
            from  12 am
          • Check-out:
            until  11 am
          • Year renovated:
            2011
          • Number of rooms:
            956

          Hotel Awards

          MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

          According to guest reviews, the hotel has been rated as
          Best Family Hotels in Mexico

          Use Badge

          Sandos Caracol Eco Resort Location

          Legend
          • Current hotel
          • Hotels nearby
          • Other hotels
          • Airports
          • Underground stations
          • Train stations
          • Parks
          • Tourist attractions
          • Museums
          • Convention centers
          • Stadiums
          • Food and meals
          • General

          Hover above the icons to see hotel photo and details.

          Click the hotel to go to the main hotel page.

          Route Planner
          Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

          What's nearby

          Places of interest

          • Kool Beach Club - 4.4 km

          Convention centers

          • 5th Avenue - 3.3 km

          Monuments and Landmarks

          • Church of Guadalupe - 3.1 km

          Local attractions

          • Cenote Chaak Tun - 3.4 km
            Av. Juarez, Playa del Carmen
          • Cavernas Chaaktun - 3.4 km
            Playa del CarmenMexico
          • Temazcal Natura - 4.3 km
            Monte de los Cibeles, Playa del Carmen
          • Whale Shark Tour - 3.4 km
            Playa Del Carmen-Isla Mujeres -Holbox
          • Sian ka'an Jeep Tour Expedition - 4.3 km
            Monte de los Cibeles, Playa del Carmen
          Hotel information
          • Check-in:
            from  12 am
          • Check-out:
            until  11 am
          • Year renovated:
            2011
          • Number of rooms:
            956

          Hotel Awards

          MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

          According to guest reviews, the hotel has been rated as
          Best Family Hotels in Mexico

          Use Badge

          Hotels nearby
          Cities nearby

          Sandos Caracol Eco Resort Reviews

          Guest reviews are submitted by our customers after their stay at Sandos Caracol Eco Resort

          Average guest rating

          7.0out of 10
          Very good
          Based on 115 reviews

          Guest reviews

          • Family with children
            7.0

            The beach was beautiful and I liked the all-inclusive package as it made everything esier.

            I feel there was a lack of information, the only time we were told anything was when they were trying to sell tours.

          • Group of friends
            10.0

            I have never stayed at a better hotel. Everything was excellent. The group I was traveling with was all very satisfied. The best thing was the friendly and helpful staff.

          • Older travelers
            7.8

            The nature and wildlife at sandos was wonderful along with the oriental resturaunt we had reservations for. The beach was beautiful and expansive. Loved the "swing" bar!!!

            1. The cashier at the front desk was rude when he called another guest ahead of me(after I had waited ~10minutes) then proceeded to "chat" with him. 2. our short stay only allowed us to eat in one of the specialty resturaunts and the buffet was much lower quality. 3. other guests throughout the entire resort were smoking constantly- we could not get away from the cigarette smoke- even at the adults only pool! 4. the only available "hot tub" was at the spa and was available for 15 minutes/ day. the jetted tub near the adult pool was actually cooler than the pool itself.

          • Older travelers
            10.0

            In Select Club's Pool, you are not allowed to have any snack while drinking

          • Couple
            10.0

            Unbelievable. At check in when informing that we were staying at the Select Club. We were assigned a personal consiearge for the week. She took us to a special area where we were checked in, and given our wrist bands. She went over all the restaurants and the times they were open. Was an amazing week. We have already booked another week for later in the summer

          • Couple
            9.6

            Excellent choice. Great hotel great stuff, food and facilities. Big and comfi room

            There are children and you cant avoid it altough you have your own area and you get relexed It was good if there were shuttle buses from and to the hotel

          • Couple
            8.8

            Very nice, fresh, spatious and clean room, standard above expectations. Having access to the Select area with pool was a big bonus, a lot calmer around the pool area. Restaurants were good, food was okay to good. The Mexican buffet was better than the International one. Most of the food was okay or better. Service was really good, staff courteous and service minded.

            Laundry service and spa was quite pricy, prices on the high scale of things, practically same as in Sweden.

          • Group of friends
            6.2

            Clean Rooms.

            Food was average. Staff was not honest. No WiFi in the rooms. 10 minute walk to beach from select rooms. Sewage issues.

          • Couple
            8.8

            Nice hotel, nice and large facilities. Nice big rooms. 5 good restaurants with different cousines.

            There is no internet overall on the hotel. There is only free internet in two spots on the hotel area. It took 1,5 day for the roomservice to deliver our ordre. And still they didn't have any white wine. There where no menu / infomation on the hotel in the room. We asked for it, because we were told it excisted (they just didn't had enough for all rooms) They were not willing to make a copy of it. It was difficult to get an answer from the staff, and we where all the time forwarded to other staff members.

          • Single
            5.4

            I have one question; why do they call themselves "Adults only"? I booked because I thought there would be only adult people there or mostly adult people but turned out to be basically only families. A real disappointment and felt tricked by it, was totally wrong place for me single and just expensive.

          • Couple
            8.2

            A nice room and to pay extra to get the hot tube was definately worth it! A nice pool area only for adults and also very good to have a space for "exclusive"- guests with good sun- chairs as well as close to the bar.

            The staff did not inform clearly about the routins for dinner- booking and all restaurants were fully booked, it was only possible to eat at the buffet- places at the evenings.

          • Couple
            8.8

            The staff was amazingly friendly. They repeatedly went above and beyond anything they had to do. They tolerated my middling Spanish (even though their English is better than my Spanish and it would have been easier to speak English). They were always smiling and always greeted you with an, "Hola."

          • Older travelers
            7.8

            enjoyed it .nice location ,good value.

            balcony too small. would have liked to dine in the a la carte restaurants ,would have paid extra, told our stay was not long enough to avail of that.

          How to reach hotel

          hotel Sandos Caracol Eco Resort - Playa del Carmen Playa del Carmen location
          Show big map »

          Hotel Address:

          Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad, Playa del Carmen, Mexico, 77710

          Get directions
          City Center
          • Playa del Carmen
            5.7 km
          Airports
          Hotel information
          • Check-in:
            from  12 am
          • Check-out:
            until  11 am
          • Year renovated:
            2011
          • Number of rooms:
            956

          Hotel Awards

          MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

          According to guest reviews, the hotel has been rated as
          Best Family Hotels in Mexico

          Use Badge