Sandos Caracol Eco Resort - Playa del Carmen

ex. Sandos Select Club

Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad, Playa del Carmen, Mexico, 77710  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Sandos Caracol Eco Resort - Playa del Carmen

Free Wi-Fi

Free Wi-Fi in public areas

Parking

Paid parking

Late check-in/ -out
Babysitting

Paid babysitting/ Child services

Swimming pool

Outdoor swimming pool

Indoor swimming pool

Air conditioning

Individual air conditioning

All inclusive
Facilities for kids

Game room

Playground

Children's pool

Kids club

Children's buffet

Children's menu

Cribs available

Board games

Overview

Sandos Caracol Eco Resort is a 5-star hotel offering a beautiful view over the Caribbean Sea. This comfortable hotel dates from 2006 and was refurbished in 2011.

The venue is strategically positioned not far from natural beaches. This property is set near by the white beach and offers outdoor chaise lounges, showers and towels.

Temazcal Natura is 4.3 km from the hotel and Cavernas Chaaktun is 3.4 km away.

Sandos Caracol Eco Resort lies within 50 minutes’ drive to Cancun International airport.

Rooms

Sandos Caracol Eco Resort is a property in Playa del Carmen that comes with 956 rooms and provides a personal safe, individual climate control, a minibar, a separate toilet and plasma TV. Some rooms have the ocean view. Bathrooms are fitted with a spa bathtub, a hairdryer and complimentary toiletries.

Eat & Drink

The property features an a la carte restaurant serving vegetarian dishes. The spacious cocktail bar offers billiards, a dance floor and Wi-Fi.

Services

The on-site boat, bicycle and car rentals are also provided.

Relax

A variety of treatments includes Turkish steam bath, hydromassage and thermal baths. Guests can choose from water skiing, mountain biking and snorkeling available on the premises.

Internet

Wireless internet is available in public areas for free.

Guest Parking

Free private parking is possible on site.

Year renovated:   2011.  Number of rooms:   956.

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Facilities

General

  • Free Wi-Fi in public areas
  • Paid parking
  • VIP check-in/ -out
  • 24-hour reception
  • Non-smoking rooms
  • Adults only
  • Eco friendly
  • 24-hour security
  • Safe deposit box
  • Smoke detectors
  • Multilingual staff
  • No pets allowed
  • Souvenir shop
  • Coffee shop
  • Private beach
  • Currency exchange
  • ATM/Cash machine
  • Beauty salon
  • Luggage storage
  • Elevator
  • Rooms/ Facilities for disabled

Sports & Fitness

  • Banana boat
  • Aqua fitness
  • Water skiing
  • Scuba diving
  • Wind surfing
  • Snorkeling
  • Sailing
  • Canoeing
  • Hiking
  • Outdoor tennis court
  • Golf course
  • Diving center
  • Billiards/ Pool tables
  • Darts
  • Aerobics
  • Table tennis
  • Fishing
  • Basketball
  • Volleyball

Services

  • Paid airport shuttle
  • Paid city shuttle
  • 24-hour room service
  • Bell staff/Porter
  • Bicycle rental
  • Car rental
  • Dry cleaning
  • Self-service laundry
  • Wedding services
  • Free aquapark access
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance

Dining facilities

  • In-room breakfast
  • All inclusive
  • Restaurant with air conditioning
  • A la carte restaurant
  • Swim-up bar
  • Snack bar
  • Cafe

Meeting facilities

  • Business center
  • Conference room
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Paid babysitting/ Child services
  • Playground
  • Children's pool
  • Water slides
  • Game room
  • Kids club
  • Children's menu
  • Children's buffet
  • Board games

Leisure facilities

  • Outdoor swimming pool
  • Indoor swimming pool
  • Beach club
  • Beach access
  • Beach chairs
  • Beach umbrellas
  • Beach towels
  • Aqua park
  • Animation team
  • Live entertainment
  • Health club
  • Spa & wellness center
  • Turkish bath
  • Steam bath
  • Solarium
  • Jacuzzi
  • Sun terrace
  • Garden area
  • Theater
  • Reflex massage

Room view

  • Sea view
  • Garden view

Room facilities

  • Individual air conditioning
  • Individual heating
  • VIP room facilities
  • Paid in-room safe
  • Mini-bar
  • Tea and coffee facilities
  • Bottled water
  • Soundproofed rooms
  • Connecting rooms
  • Living room
  • Dining room
  • Sitting area
  • Rooftop terrace
  • Balcony
  • Rollaway beds
  • Chaise lounges
  • Ironing facilities
  • In-room desk
  • Fan/ Extractor
  • Paid mini-bar

Bathroom

  • Shared bathroom
  • Bathtub
  • Steam shower
  • Room toiletries
  • Hair dryer
  • Bathrobe
  • Towels

Self-catering

  • Refrigerator

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Policies

Check-in

  • from  3 pm

Check-out

  • until  12 pm

Children and extra beds

  • All children under the age of 12 may stay at the price of USD 99 per person per night in an extra bed. 
  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Sandos Caracol Eco Resort - Playa del Carmen Playa del Carmen location
Show big map »

Hotel Address:

Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad, Playa del Carmen, Mexico, 77710

Get directions
City Center
  • Playa del Carmen
    5.7 km
Airports
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2011
  • Number of rooms:
    956

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

According to guest reviews, the hotel has been rated as
Best Family Hotels in Mexico

Use Badge

Rooms and availability

Sandos Caracol Eco Resort photos Room Select Club Adults Only Superior
Select Club Adults Only Superior
Bed type: Double bed
Size: 39 m²
Check Prices
  • Air conditioning
  • Shower
— Less information+ More information

Just steps away from the exclusive Select Club Adults Only pool area and a 5-minute walk from the beach, these serene guestrooms are immersed in a tranquil setting. Find everything you need for a private and romantic getaway with a variety of upgraded amenities during the perfect adult vacation.

Room facilities
    Sandos Caracol Eco Resort photos Room Select Club Adults Only Deluxe
    Select Club Adults Only Deluxe
    Check Prices
    — Less information+ More information

    Our Adults Only Deluxe rooms feature an indoor Jacuzzi and a large bathroom, along with a spacious integrated living area. The secluded ambiance of our Select Club Adults Only section is perfect for added privacy and romance so you can spend in your adult vacation in style and comfort.

    Sandos Caracol Eco Resort photos Room Select Club Adults Only Penthouse
    Select Club Adults Only Penthouse
    Check Prices
    — Less information+ More information

    Indulge in a variety of upgrades and comforts when staying in one of our beautiful Penthouses, outfitted with modern tropical style. Each comes with a luxurious bathroom with shower, living and sleeping areas, and a balcony with a relaxing Jacuzzi for an unbelievable adult vacation experience.

    Sandos Caracol Eco Resort photos Room Royal Elite Superior
    Royal Elite Superior
    Bed type: Double bed or King-size bed
    Size: 39 m²
    Check Prices
    • Air conditioning
    • Shower
    — Less information+ More information

    Step into chic modern style when choosing these contemporary rooms, situated in the most luxurious part of the resort just steps away from the Caribbean Sea and main pool. Each of these rooms comes with an elegant bathroom with shower, along with balcony or terrace and excellent services.

    Room facilities
      Sandos Caracol Eco Resort photos Room Royal Elite One Bedroom Suite
      Royal Elite One Bedroom Suite
      Check Prices
      — Less information+ More information

      These suites feature a charming location facing the main pool, just steps away from the turquoise tones of the Caribbean Sea. Enjoy a stay in our most luxurious rooms, with a spacious balcony or terrace, beautiful sleeping and living areas, and a wide variety of upgraded amenities.

      Sandos Caracol Eco Resort photos Room Royal Elite Penthouse
      Royal Elite Penthouse
      Bed type: 1 Queen-size bed and 1 Sofa bed or Double bed
      Size: 62 m²
      Check Prices
      • Air conditioning
      • Shower
      — Less information+ More information

      Our beautiful penthouse suites are filled with modern tropical details and everything you need for a luxury experience on Mexico’s Caribbean coast. Every penthouse has a relaxing in-room Jacuzzi, an integrated living area and a balcony, not to mention a wide variety of impressive amenities.

      Room facilities
        Sandos Caracol Eco Resort photos Room Standard Room
        Standard Room
        Bed type: Double bed
        Size: 39 m²
        Check Prices
        • Air conditioning
        • Shower
        — Less information+ More information

        Experience a fun-filled vacation with family or friends in our relaxing Standard rooms, situated in villa-style buildings along the resort’s winding pathways. Each of these rooms features a private balcony or terrace and plenty of space to complete your Sandos all inclusive experience here in Playa del Carmen.

        Room facilities
          Sandos Caracol Eco Resort photos Room Deluxe with Jacuzzi
          Deluxe with Jacuzzi
          Bed type: Double bed
          Size: 62 m²
          Check Prices
          • Air conditioning
          • Shower
          — Less information+ More information

          You’ll love the added perks of our Deluxe rooms! In addition to the spaciousness and charm that come in every guestroom, you can also relax in the comfortable living area and enjoy an evening in the in-room Jacuzzi tub – the perfect way to rest at our Playa del Carmen eco resort.

          Room facilities
            Sandos Caracol Eco Resort photos Room Junior Suite with Jacuzzi
            Junior Suite with Jacuzzi
            Bed type: Double bed or 1 Queen-size bed and 1 Sofa bed or 1 Single bed
            Size: 62 m²
            Check Prices
            • Air conditioning
            • Shower
            — Less information+ More information

            Picture yourself soaking in a Jacuzzi tub on your balcony while overlooking views of the gardens, pool or jungle in beautiful Playa del Carmen, Mexico. Each of our spacious Junior Suites also comes complete with an integrated living area and a sofa bed to add comfort to your upcoming all inclusive vacation in paradise.

            Room facilities
              Sandos Caracol Eco Resort photos Room Signature Eco Superior
              Signature Eco Superior
              Check Prices
              — Less information+ More information

              Stunning new design inspired by the natural jungle surroundings sets the stage in these newly renovated guestrooms. With a balcony or terrace along with upgraded amenities like WiFi and cozy bathrobes and slippers, here you’ll find easy relaxation in a beautiful environment for your stay in this incredible Riviera Maya resort.

              Sandos Caracol Eco Resort photos Room Signature Eco Deluxe
              Signature Eco Deluxe
              Check Prices
              — Less information+ More information

              These newly renovated guestrooms feature sleek eco-inspired style along with extra space and a sofa bed for added comfort throughout your Playa del Carmen all inclusive vacation. Soak in your in-room hydromassage tub after a day on the beach, and enjoy upgraded amenities like in-room WiFi and cozy bathrobes and slippers.

              Sandos Caracol Eco Resort photos Room Signature Eco Junior Suite
              Signature Eco Junior Suite
              Check Prices
              — Less information+ More information

              Slip into contemporary eco-inspired design blended with the jungle surroundings of this Playa del Carmen beach resort. These extra-spacious accommodations feature a sofa bed and bunk bed, as well as a soothing hydromassage tub on the balcony. Indulge in upgraded amenities like in-room Wifi and bathrobes with slippers.

              How to reach hotel

              hotel Sandos Caracol Eco Resort - Playa del Carmen Playa del Carmen location
              Show big map »

              Hotel Address:

              Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad, Playa del Carmen, Mexico, 77710

              Get directions
              City Center
              • Playa del Carmen
                5.7 km
              Airports
              Hotel information
              • Check-in:
                from  3 pm
              • Check-out:
                until  12 pm
              • Year renovated:
                2011
              • Number of rooms:
                956

              Hotel Awards

              MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

              According to guest reviews, the hotel has been rated as
              Best Family Hotels in Mexico

              Use Badge

              Sandos Caracol Eco Resort Location

              Legend
              • Current hotel
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              • Airports
              • Underground stations
              • Train stations
              • Parks
              • Tourist attractions
              • Museums
              • Convention centers
              • Stadiums
              • Food and meals
              • General

              Hover above the icons to see hotel photo and details.

              Click the hotel to go to the main hotel page.

              Route Planner
              Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

              What's nearby

              Places of interest

              • Kool Beach Club - 4.4 km

              Convention centers

              • 5th Avenue - 3.3 km

              Monuments and Landmarks

              • Church of Guadalupe - 3.1 km

              Local attractions

              • Cenote Chaak Tun - 3.4 km
                Av. Juarez, Playa del Carmen
              • Cavernas Chaaktun - 3.4 km
                Playa del CarmenMexico
              • Temazcal Natura - 4.3 km
                Monte de los Cibeles, Playa del Carmen
              • Whale Shark Tour - 3.4 km
                Playa Del Carmen-Isla Mujeres -Holbox
              • Sian ka'an Jeep Tour Expedition - 4.3 km
                Monte de los Cibeles, Playa del Carmen
              Hotel information
              • Check-in:
                from  3 pm
              • Check-out:
                until  12 pm
              • Year renovated:
                2011
              • Number of rooms:
                956

              Hotel Awards

              MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

              According to guest reviews, the hotel has been rated as
              Best Family Hotels in Mexico

              Use Badge

              Hotels nearby
              Cities nearby

              Sandos Caracol Eco Resort Reviews

              Guest reviews are submitted by our customers after their stay at Sandos Caracol Eco Resort

              Average guest rating

              7.0out of 10
              Very good
              Based on 116 reviews

              Rating by category:

              Location
              9.0
              Rooms
              9.0
              Service
              9.0
              Value
              8.0
              Dining
              9.0

              Guest reviews

              • Family with children
                7.0

                The beach was beautiful and I liked the all-inclusive package as it made everything esier.

                I feel there was a lack of information, the only time we were told anything was when they were trying to sell tours.

              • Group of friends
                10.0

                I have never stayed at a better hotel. Everything was excellent. The group I was traveling with was all very satisfied. The best thing was the friendly and helpful staff.

              • Older travelers
                7.8

                The nature and wildlife at sandos was wonderful along with the oriental resturaunt we had reservations for. The beach was beautiful and expansive. Loved the "swing" bar!!!

                1. The cashier at the front desk was rude when he called another guest ahead of me(after I had waited ~10minutes) then proceeded to "chat" with him. 2. our short stay only allowed us to eat in one of the specialty resturaunts and the buffet was much lower quality. 3. other guests throughout the entire resort were smoking constantly- we could not get away from the cigarette smoke- even at the adults only pool! 4. the only available "hot tub" was at the spa and was available for 15 minutes/ day. the jetted tub near the adult pool was actually cooler than the pool itself.

              • Older travelers
                10.0

                In Select Club's Pool, you are not allowed to have any snack while drinking

              • Couple
                10.0

                Unbelievable. At check in when informing that we were staying at the Select Club. We were assigned a personal consiearge for the week. She took us to a special area where we were checked in, and given our wrist bands. She went over all the restaurants and the times they were open. Was an amazing week. We have already booked another week for later in the summer

              • Couple
                9.6

                Excellent choice. Great hotel great stuff, food and facilities. Big and comfi room

                There are children and you cant avoid it altough you have your own area and you get relexed It was good if there were shuttle buses from and to the hotel

              • Couple
                8.8

                Very nice, fresh, spatious and clean room, standard above expectations. Having access to the Select area with pool was a big bonus, a lot calmer around the pool area. Restaurants were good, food was okay to good. The Mexican buffet was better than the International one. Most of the food was okay or better. Service was really good, staff courteous and service minded.

                Laundry service and spa was quite pricy, prices on the high scale of things, practically same as in Sweden.

              • Group of friends
                6.2

                Clean Rooms.

                Food was average. Staff was not honest. No WiFi in the rooms. 10 minute walk to beach from select rooms. Sewage issues.

              • Couple
                8.8

                Nice hotel, nice and large facilities. Nice big rooms. 5 good restaurants with different cousines.

                There is no internet overall on the hotel. There is only free internet in two spots on the hotel area. It took 1,5 day for the roomservice to deliver our ordre. And still they didn't have any white wine. There where no menu / infomation on the hotel in the room. We asked for it, because we were told it excisted (they just didn't had enough for all rooms) They were not willing to make a copy of it. It was difficult to get an answer from the staff, and we where all the time forwarded to other staff members.

              • Single
                5.4

                I have one question; why do they call themselves "Adults only"? I booked because I thought there would be only adult people there or mostly adult people but turned out to be basically only families. A real disappointment and felt tricked by it, was totally wrong place for me single and just expensive.

              • Couple
                8.2

                A nice room and to pay extra to get the hot tube was definately worth it! A nice pool area only for adults and also very good to have a space for "exclusive"- guests with good sun- chairs as well as close to the bar.

                The staff did not inform clearly about the routins for dinner- booking and all restaurants were fully booked, it was only possible to eat at the buffet- places at the evenings.

              • Couple
                8.8

                The staff was amazingly friendly. They repeatedly went above and beyond anything they had to do. They tolerated my middling Spanish (even though their English is better than my Spanish and it would have been easier to speak English). They were always smiling and always greeted you with an, "Hola."

              • Older travelers
                7.8

                enjoyed it .nice location ,good value.

                balcony too small. would have liked to dine in the a la carte restaurants ,would have paid extra, told our stay was not long enough to avail of that.

              How to reach hotel

              hotel Sandos Caracol Eco Resort - Playa del Carmen Playa del Carmen location
              Show big map »

              Hotel Address:

              Carretera Puerto Juarez-Chetumal Km. 295, Solidaridad, Playa del Carmen, Mexico, 77710

              Get directions
              City Center
              • Playa del Carmen
                5.7 km
              Airports
              Hotel information
              • Check-in:
                from  3 pm
              • Check-out:
                until  12 pm
              • Year renovated:
                2011
              • Number of rooms:
                956

              Hotel Awards

              MexicanHOTEL AWARDSRecommendedPlaya del CarmenSandos Caracol Eco Resort

              According to guest reviews, the hotel has been rated as
              Best Family Hotels in Mexico

              Use Badge